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Frequently Asked Questions

Is your website secure?

All Credit Card & Personal information through Kingly is passed over a secure connection using the latest SSL encryption technology empowered by GeoTrust. You can click the GeoTrust seal at the bottom of our website to validate the GeoTrust SSL certificate.

When "sign-in" or "checkout", you will see that the Kingly page URL address starts from "https://" ("s" on "https" meaning secure SSL connection).

SSL is all about encryption. SSL encrypts data, like personally identifiable information and credit card number, which prevents the criminals from stealing your information for malicious intent.

When the website URL address begins with "https", you know that you're on an SSL protected page and the website is secure.


What payment methods do you accept?

We accept below payments:

1. Credit Card - Visa Credit | MasterCard | American Express

2. Bank Transfer

These options will be presented to you at the checkout page.


Is it safe to pay by credit card on your store?

Absolutely Yes. Your credit card payment will be processed securely by Stripe which is secure and a popular payment gateway worldwide.


Are there any hidden costs?

No, there are no other additional cost.


How much do you charge for shipping and handling?

For delivery to Singapore, Malaysia and Brunei it is FREE when the order amount is over or equal to S$55. Else, a flat shipping rate of S$6.50 will be applied.

For all other countries shipping and handling fees will start from S$25.


How fast can I get the delivery?

For shipping within Singapore, most orders are delivered within 2-4 working days upon completion of payment before 2PM on a week day. We do not operate on public holidays.

Same-day or express delivery options will resume in January 2019 

Customers in Malaysia and Brunei will normally receive the shipments within 6 to 14 working days after payment is received.